Contact Us

We are here to help! Whether you have questions about our products, need help choosing the right hearing aid, or want to check on your order, our friendly support team is ready to assist you.

Get In Touch

Email: support@clearsounddirect.com
Phone: (346) 766-2788
Hours: Monday – Friday, 9:00 AM – 5:00 PM CST

Frequently Asked Questions

Do I need a prescription?
No. Our hearing aids are FDA-registered over-the-counter (OTC) devices designed for adults with mild to moderate hearing loss. No prescription or audiologist visit is required.

How long does shipping take?
All orders ship free via 2-Day Shipping within the contiguous United States. Orders placed before 3 PM EST are processed the same day.

What is your return policy?
We offer a 45-day money-back guarantee on all products. If you are not satisfied for any reason, contact us for a free prepaid return label. See our Return Policy for full details.

Are your products FDA-registered?
Yes. All ClearSound Direct hearing amplifiers are FDA-registered OTC hearing aids, compliant with the FDA's 2022 OTC hearing aid regulations.

How do I track my order?
You will receive a tracking number via email as soon as your order ships. You can track your package directly on the carrier's website (UPS, FedEx, or USPS).