Return & Refund Policy

45-Day Money-Back Guarantee

At ClearSound Direct, we stand behind every product we sell. If you are not completely satisfied with your purchase for any reason, you may return it within 45 days of the delivery date for a full refund — no questions asked.

How to Initiate a Return

Email us at support@clearsounddirect.com within 45 days of your delivery date
Include your order number and the reason for your return (optional)
We will respond within 1 business day with a prepaid return shipping label
Pack the product securely in its original packaging and drop it off at any UPS or FedEx location
Your refund will be processed within 5–7 business days of us receiving the returned item

Refund Details

Refunds are issued to the original payment method used at checkout
Original shipping charges are non-refundable, except in cases of defective or incorrect products
Return shipping is free — we provide a prepaid label
Products must be returned in their original packaging with all included accessories

Defective or Incorrect Products

If you received a defective product or the wrong item, please contact us immediately at support@clearsounddirect.com. We will arrange a free replacement or full refund, including any shipping costs.

Exchanges

We do not offer direct exchanges at this time. To exchange a product, please return the original item for a refund and place a new order for the desired product.